WHEN IS IT IMPORTANT TO BE AWARE – Taking on a new role or growing your employees

Most of us live in a world where we go unconscious from time to time.  Usually this happens out of habit or in to fear when something is new.  When we go unconscious, I mean that we do something without being aware of what we are doing…. Breathing is usually an automatic act and that’s a good thing.  Sometimes we go unconscious from boredom… (driven that stretch hundreds of times) and that may not be a good thing.   

Today, let’s talk about when it is important to be aware. In my role with Excell Puget Sound, I work with a lot of business owners.  They have usually started their companies or grown up in them, as family owned businesses. 

There are some roles, skills and ways they do things that are second nature.  You have those too.... things you do that you just don’t have to think about.  If you play golf and you are thinking about everything you do, my crystal ball says, “You are having a lousy round of golf!”

So choosing when to be aware, conscious and think about something is ultimately important.  The golf course is a bad place to try and practice. However, time at the driving range, doing exercises, thinking about what needs to be changed, modified and corrected can be very profitable time spent.  You get the idea... pick and choose when you are on automatic. 

I just watched a CEO with one of her reports.  She is really knowledgeable and good at what she does.  In this case, she was in a hurry.  By the time the conversation was finished, I noticed that the employee looked frustrated and had lost eye contact.  As good as this CEO is at reading people, she was unaware that the interchange had ended negatively.  

Here was a prime teaching opportunity lost.  The employee (I ran in to her later) told me she felt more dependent because of the directions received (translate that in to less satisfied with her job and less engaged in taking initiative).  This was a time that the CEO should have made a decision to be present, ask lots of questions and challenge the employee to come up with several solutions and recommend a course of action from one of them. 

Can you always take time? No.  If you can’t tell your employee that you either want to address the issue later or that because of time constraints, you are making a decision. At ExcellPugetSound we urge business owners to be clear about when and where you are teaching, or not.  If you are constrained, then  communicate what the impact is of tight time and do it before you “fix” a problem. 

Do you have redo’s in your company?  Do they include teaching moments and professional development?  I later suggested to the CEO that she ask the employee to raise the issue again at their weekly staff meeting and allow everyone to weigh in.  What are your techniques for getting a redo? 

Creating the future

 “Don’t worry about what anybody else is going to do….The best way to predict the future is to invent it!”, Alan Kay

How much time do you spend thinking about how to disrupt your industry?  What would it take to stand everything on its head? 

All my clients tend to enjoy what they make/sell/do. About 25% of them are thinking about how to change how people buy/use/experience what they do.  These 25% spend more time dreaming, more time looking around corners and more time focused on improving every aspect of their company. 

These are the business owners who are predicting the future by inventing it.  If you want to be one of them, here are some specific and simple activities that will increase your chances for inventing the future you desire: 

1.    Vision: The more clarity you have and the better you are able describe to others what that vision looks, feels and sounds like, the better

2.    Desire:  If you don’t want it (whatever the “it” is) it is unlikely you will get it

3.    Commitment:  What will it take to achieve your dream goal? 

If you are still ready for more, then do these:

4.    Learn to be disciplined (I did not say easy… I said simple)

5.    Learn to be curious

6.    Learn to be resilient

Alan Kay accomplished a great deal in his professional life.  So can you.  Being a Member in an Excell Group is not a sit back and be filled up classroom.  It is tough work.  Cheers to all those who take on this kind of work.  What have you found creates your desired future?

What we think, determines what we see

What I heard and read indicated that being able to stretch and twist was critical to scoring in the 70’s and 80’s in a round of golf.  Throughout my four years playing golf, I told myself that what would ultimately hold me back was my body’s inflexibility.

So, when I began studying the physics of golf, I was a bit surprised to find that while it can be important, flexibility is not fundamental to forming a smooth easy golf swing that rockets a drive 250 yards.  What is more amazing to me is that I began hitting the ball further while maintaining and improving my accuracy.  Why amazement, because I began to see others (really good golfers) maintaining looseness and suppleness in their wrists and arms throughout their swing. 

Had these golfers all changed their swings?  No, I simply was seeing something for the first time… something that had always been there. With these “new” observations, I see a path to playing golf down in to the rarified air of scratch golfers. 

A part of the work I do with my business clients, is getting them to see a belief that they have and how that belief is limiting them.  My client’s often believe something exists and that belief is keeping them from growing their businesses in a sustainable way.  Here some examples of limiting beliefs that clients I have work with have held:

• I have too much to do and can’t focus down on one thing

• If I just work harder, the company can get over this hurdle

• There is no way I can train our team.  I just need to get people who have done this before. 

• We can’t finance our growth and no bank will finance it. 

Many of the CEO/business owners in our Excell Groups, tell me that a big part of the value in their group is looking around and seeing others who have not let their beliefs limit the growth of their businesses and then lay down that belief and go grow their own business. 

Ask yourself, “What do I see and does my belief around what I see hold me back?”  Love to hear some of your thoughts/beliefs and what you would like to do about them. 

Toughest part of leadership

Today we have a guest blog from Jim Hessler:

I surfed the ‘net today looking for answers to this question:

“What is the toughest aspect of leadership?”

Not surprisingly, I found a lot of answers.  Examples:

• Making decisions
• Looking at yourself honestly
• Dealing with conflict
• Building a culture
• Taking action when you “don’t know”
• Dealing with negative employees
• Letting go and delegating
• Being consistently positive

But here’s my favorite. It comes from a college basketball coach named Kevin Eastman:

• The hardest part of leadership is this:  you must be able to tell the truth.

Amen, Kevin. I agree wholeheartedly. The ability to speak the truth is a rare quality. It involves risk.  It invites conflict.  It often incites passionate response.  For all these reasons, it takes tremendous courage.

Like so many other aspects of leadership, telling the truth puts you “out there” in an exposed place – on the proverbial limb where all you can hang onto is a fierce belief in your instincts, your convictions, your intellect, and your openness to being influenced by the perspectives of others.

Telling the truth also creates tremendous potential for growth – for you, for your relationships, and for your organization.

As you go through the rest of your day today or tomorrow, monitor how aligned your words are with your convictions.  Are you couching?  Hedging?  Not being as straightforward as you could for fear of … what — not being able to tell the truth effectively?

Or, on the other hand, do you tell the truth too bluntly, not assessing how it’s landing on the recipient – not assessing whether the way they hear it motivates them in a positive way?

JIM HESSLER

… brings over 25 years of business management and executive leadership experience to Path Forward, which he founded in 2001.

Jim has been an award-winning salesman, sales manager, general manager, and executive. He has specialized in turning around underperforming operations, and in the mid 90’s he helped lead a massive national reorganization for a Fortune 150 company.

Jim’s experience in general management has resulted in broad and deep knowledge of nearly all aspects of a well-run business. From building and managing a sales organization, to managing complex inventories and delivery systems, to generating vision and trust in demoralized organizations, to leading complex restructuring efforts, Jim has earned a depth of knowledge and insight that serves his Path Forward clients exceedingly well, regardless of the leadership challenges they face.

Jim lives in Issaquah, Washington, and has been married for 32 years to Paula Weiss, a teacher in the Issaquah School District.

Your Achilles Heel

Today we have a guest blog from Dan Weedin:

Last summer, I suffered an injury to my Achilles heel. I’m 49 years old, and for my fellow mid-lifers, it’s a very common malady. After visiting my doctor, I learned that what I actually was suffering from was a condition called Achilles “tendonosis.” The difference between tendonosis and tendonitis is that “isis” is acute, and “osis” means chronic.  Basically, this was an ailment that I would have to be dealing with forever. The good news was that there were some exercises and stretches that I could do that would reduce the inflammation and relieve the pain.

After assiduously following my regimen, the symptoms went away. This year, they popped back up. I had been extending myself with exercise and was beginning to feel a little discomfort. Then I walked the hill from the ferry terminal up to the Washington Athletic Club. Wow! I felt like an old man (and probably looked like one, too). I can blame it all I want on walking hills and overuse, yet the problem was me. I felt better, so I stopped doing what improved it. My Achilles Heel roared back like a lion.

When you have Achilles pain, you discover that it greatly affects your normal walking. I realized that this small part of my otherwise healthy and able body was causing chaos. It was slowing my progress, forcing me to divert to different routes, causing pain, and generally being a nuisance and distraction.

What is your Achilles heel in your business or personal life? My guess is that each of us has blights that keep us from maximizing our talents and value. Something that distracts us, wastes time, causes pain, or just simply creates chaos. This Achilles heel is keeping you from reaching your potential. AND, if you suffer from the chronic “osis,” you’re allowing it to drag on and on, with the danger that you will never fix it and could “rupture” your dreams and passions.

We are all guilty at times of fixing our symptoms and then relaxing when we feel better. Just like the pain in my heel. Yours will also come back to bite you hard if you stop working at it.

The moral of the story is this…Fix it. Fix whatever allegorical Achilles heel you’ve been carrying around before it becomes chronic, or worse, ruptures. The sooner you identify it and then eliminate it, the sooner you will be unleashed from its burden. 

Now, get “walking!”

DAN WEEDIN

Dan Weedin helps turn his clients business risk into rewards. He is able to take the abstract concepts of risk and crisis management to help business owners prepare and respond more effectively and with less time and cost to crisis. Since he doesn’t work for an insurance company or agency, he is able to act as an unbiased advocate for his clients. You can lear ore about Dan and how he can help your business on his web site at www.DanWeedin.com.

How am I doing?

This past week, I was working with a client who is exceptionally good at everything.  He asked me a question that stopped me in my tracks and allowed us to deepen our conversation and the results that we both received from our time together. 

After about an hour and fifteen minutes of working together, he asked, “How am I doing?”  I asked him a couple of questions to make sure I understood the focus and framework of his question.  He was literally asking me how effective, efficient and productive he was being as a client. 

He was valuing our time together, believes I am a professional with significant experience and wanted to know how he compared to others and, regardless of comparisons, wanted to know how he could improve.  His simple question kept reverberating throughout my day. 

From the taxi ride to the airport, to the operations training I conducted before he and I met, it was clear to me that I felt I was smarter and more knowledgeable then those I had come in front of that day.  I was often telling these other professionals how to do their jobs.  

I am a blessed guy.  I get to work with some pretty amazing people during the day and then spend my evenings with a very talented executive and leader, my wife.  With all of these people I tend to feel humbled and it creates curiosity.  I mean that I often feel curious around them and wonder about what I can learn. 

What this client taught me this week, was how one question can open the door to a lifetime of relationships where curiosity is foundational.  You better believe that the next taxi in which I sit will be driven by someone who can teach me something. 

So, which of your employees never teaches you anything?  What questions do you need to ask in order to achieve a state of curiosity? 

What the science around creating Joy tells us about leadership

This year, I have committed to the following:  Each day, I am making at least three statements of gratitude, at least three times per week I am acting kindly toward someone(s). I am journaling that I have completed my commitments. 

Sounds pretty simple.  Yup.  It is pretty simple.  So, why do this and what do I think is my payoff?  Well, from the reading on what is now being called the science of joy, there should be an impact on how I show up, how I feel about those around me/my life and the results I achieve. 

I started this project on day one… first day of the year.  During this time, I have noticed that I have fewer negative thoughts.  I mean from how the weather affects me (I live in Seattle and that ought to say enough right there) to what I find my mind is doing (on what it is focusing) when I sit down and talk to someone. 

It is now March and this month, I have counted four different people, just this past week,  telling me something is different.  I have asked these unsolicited purveyors of feedback to tell me what they saw.  Each has said almost the same thing.  The components of their statements are:  you are more present; you are more relaxed and you appear happier. 

So, I am not a large enough universe on which to build a theory and I will tell you that my results are simply paralleling those of researchers who are testing by the thousands.  Let’s just say early indications continue and others are noticing and more are responding to the impact of my weekly gratitude statements, unexpected kind acts and journaling. 

Does this shift have any impact on running a company?  I think it does. 

How we show up creates the framework for which we do or don’t get things done.  The 12^th Man, Seahawks fans, made Seattle a really difficult city to come to for other NFL teams.  The attitude of fans is, “We really can make a difference and have to do our part to disrupt and impact those visitors.”  Scientists are learning, as they explore human emotions and how we are wired, that the chemicals that turn on and off certain emotions, can impact and change an individual.  If one person shows up acting differently and their mindset is intentional, it is harder to throw them off balance.  This means that a CEO’s attitude can positively and negatively impact those around them and the art of leadership is getting some pretty strong guidance from the research being done. 

In the meantime, I am having more fun.  How about you?